Job summary
The Red Hat Customer Experience and Engagement team is looking for a Content Strategist to join us in Ireland. In this role, you will play a critical role in making Red Hat's product documentation a competitive differentiator. You’ll lead the creation and implementation of a comprehensive strategy that defines content deliverables to support key business objectives and review high-level development scoping information to determine initial resource requirements. As a Content Strategist, you’ll work with the functional program, Content Services teams, and customer experience groups to ensure that content meets the needs of all internal stakeholders and, most importantly, provides an outstanding customer experience.
Primary job responsibilities
Lead people and projects in an open way that inspires confidence; demonstrate negotiation, leadership, and influencing capabilities
Review high-level development scoping information and determine initial resource requirements to support initiatives
Lead or participate in special initiatives and change efforts for the Customer Content Services team
Assess the audience for your program deliverables and presentations and communicate clearly, concisely, confidently, and effectively in written and verbal communications
Demonstrate complex problem solving skills in resolving cross-functional issues within the program and documentation teams and negotiation
Develop, publish, and get approval for a content strategy plan of record from stakeholders and the documentation team members
Define recommendations on content standards, needed improvements, and content gaps Prioritize customer-related bugs and feedback from customer-facing stakeholders for continuous improvement efforts
Understand the impact of content decisions and strategy, not just within Customer Content Services but also to areas across Red Hat, like Support Delivery
Curate content for display on the product page in the Red Hat website for each product release
Act as a single point of contact for stakeholders, provide Content Services approvals to program management teams, report status and negotiate changes to deliverables and schedules, and communicate and get buy-in for the content plan to all relevant stakeholders
Work with Support Product Leads to establish content readiness for new product releases and present content highlights and challenges during quarterly service reviews and program meetings
Required skills
Bachelor's degree in a related field
5+ years experience working with enterprise software documentation, either as a technical writer, information architect, or content strategist
Familiarity with structured, topic-based authoring, and information architecture
Experience working with diverse sets of stakeholders to solve complex problems
Ability to influence irrespective of job title
Experience in the enterprise software industry, including an understanding of the customer life cycle and knowledge of different content development and publishing methodologies, tools, and defect-tracking systems
Familiarity with Red Hat's product portfolio a plus