AZAVISTA is a globally remote/distributed technology scale-up offering an end-to-end event management solution. Azavista has evolved into an all-in-one event planning platform servicing mid-market and large enterprise organisations. We operate in more than 25 countries across the globe, with a complete tool-stack for the management of in-person, hybrid and virtual events.
We help data-driven event planners automate and optimise event efforts, while providing outstanding attendee experience through increased efficiency and seamless event execution. Our main goal is to learn from our customers and their specific needs, and subsequently convert those into fresh modules for our tool-stack. By doing so we streamline, consolidate and automate your complete event planning.
About the Role
We are looking for a Senior Customer Success Manager to help us accelerate our growth on our new event platform in 2021 and beyond. In this role, you will manage and guide a growing team of Customer Success Managers, Customer Success Representatives, Onsite Support specialists as well manage enterprise customers.
Build and Expand Customer onboarding programs
Our modular platform enables a straightforward path increasing NDR, our onboarding programs should already build the initial blocks to grow our accounts. Create Customer Success benchmarks, metrics, platform value and adoption reports
Azavista is a on a mission to continuously explore, innovate and maintain metrics which keeps our platform value to our customers on a consistent high level. Additionally the user happiness does also support our customer advocacy immensely.
Lead our team of Customer Success Managers, Customer Success Representatives, Onsite Specialists
In this role you will be growing and developing careers of Junior and Intermediate Customer Success professionals. Innovate on Customer Success
The Azavista Enterprise event platform enables our customers to resolve any complex and custom requirements they need to resolve as part of their business process. The Azavista customer success team needs to have a creative capabilities to provide process solutions to our customers.
Requirements Required Skill Set
Project management skills
Strong organisational skills for the effective creation of the project scopes and the tasks necessary to implement campaign strategies and deciding on project budgets. Decision making skills
Naturally skilled in making quick decisions and the ability to run growth experiments to support these with the right data. Analytical skills
Research of relevant keywords and trending topics within the Event / Meetings Industry and concurrently transform those into content concepts supporting every stage of the marketing & sales funnel. Team Management and Hiring skills
Very strong skills to hire and develop customer success talent, your business acumen enables to you to pick and grow winners early on while maintaining objective in their performance evaluation. What You Bring
You enjoy working well with other teams in a fast-paced environment. Experience in managing Saas Related Customer Success for enterprise customers Ability to self motivate and work independently while working remotely. Ability to work on multiple projects simultaneously and effectively prioritise workload. Solid understanding of Customer Success Metrics. At least 2 or 3 previous employers within B2B SaaS and Marketing Technology Field. Demonstrable recent successes in Customer Account Management. We Offer
A dynamic work environment with a team of international professionals. The chance to enrich your skillset with managing a fully distributed team. Freedom to create your own success story in a dynamic startup environment. Promotion opportunities to grow to Customer Success Director.
Location : 100% Remote
Working week: 25-35 hours per week