Present in 20+ countries ShippyPro is a multi-language Shipping Management Software that helps Merchants and Omnichannel brand to ship their e-commerce orders. Our customers are looking for the best way to deal with shipping and ShippyPro provides the easiest one. We love change and transformation, so we’d like to drive Innovation and Sustainability into the shipping world! How? Simplicity is one of our keywords. Innovation and Simplicity together make shipping accessible to everyone.
ShippyPro is always looking for high-energy, self-motivated, committed individuals who are passionate about their work. We’re building a culture where amazing people (like you) can do their best work at ShippyPro. We have a no door policy, that means we encourage openness, honesty and respect for other points of view. Our team members enjoy a challenging environment and they take care of each other, but mostly we are food lovers (most of all the Italian one, of course)!
Looking for a company where you can be part of a handsome team, shaping the future of global e-commerce?
Welcome on board!
Please visit our website for more information.
WHO ARE WE LOOKING FOR?
We are looking for a new Customer Solution Specialist to set up customers for immediate success by facilitating the implementation process for new accounts. Being the first point of contact, as a Customer Success Specialist, you will educate new customers, help solve technical problems, and ensure smooth adoption of our products and services. The ideal candidate is high energy, experienced with web-based technologies, passionate about helping customers, and has excellent communication skills via phone and email. He/she should have knowledge of the e-commerce or logistics sectors, with proven experience in supporting customers with technical enquiries (if you know what an API is, then you could be the right match!) . Successful candidates will have the ability to quickly learn new technologies and communicate those concepts to customers with varying degrees of technical expertise. You’ll learn our platform inside and out, with opportunities to work cross-collaboratively with other teams and have dedicated time for you to learn, grow and explore professional development opportunities.
We’re in Florence -Italy, but we’re also interested in remote workers (of course, we'd love to meet you first during the onboarding!).
Working with international customers around the world
Provide detailed account walkthroughs and assist many new customers with implementation
Record customer implementation needs, requests, and questions in Asana and Slack
Collaborate with the sales, finance, operations, and engineering teams
Troubleshoot technical problems by working closely with our IT Team
Develop a deep understanding of customers' business and operational objectives
Listen carefully to information provided by customers and ask clarifying questions
Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders
Have at least 3+ years in an online customer-facing role (ideally in SaaS)
Have experience using customer service software like Crisp, Zendesk or a similar tool
Have experience using Asana, Slack, Google Drive..
Strong problem solving and analytical skills
Extreme attention to details and analysis
Ability to work independently and manage multiple priorities
Must be highly motivated and have a positive attitude
Proficiency in English (C1/C2) plus another language (French, Spanish or German)
BS degree in Communications, Linguistic or similar field
Are you determined to overcome the challenges this role brings? Send your application to join us.