Are you passionate about customer service, talking directly with the customers, turning a complaint into an outstanding review, and taking the time to give our customers the best possible experience and service on the phone and over email? If yes, then we are looking for you. The position is for a 60-80% workload and fully remote. Native German speaker, a must.
Ofri is known for its outstanding customer service. We have set ourselves apart from the competition by offering a high level of customer service. We care about the experience of each and every one of our customers and we expect that you do as well. We do not measure how fast we get a person off the phone, but whether or not they left the call satisfied, feeling heard and with a good word to say about their experience with us.
You will be composed under pressure and able to calm down even the most upset customers. This requires a high level of emotional intelligence and ability to really listen and solve problems in the moment. You should truly enjoy engaging with customers and being the voice of the company, ready to answer any questions, show them how to use the platform and get to the root of problems and offer solutions.
Ofri aspires to be Switzerland’s leading and most used online platform connecting handy workers with the people that need their services and we want you to help us get there.
We want to be the go-to place for homeowners looking to renovate their homes by creating in-depth content to support them in planning and executing their project, as well as building a submission system for finding and comparing handy workers.
We aim to serve the members of our platform with incredible support, functionality, and online presence so they can prosper in their own business.
Duties: Communicate with customers through various channels (e-mail, telephone)
Advise and support users in how they can use our platform
Handle complaints and feedback
The best candidates will have at least 12 months of call centre experience and 2 years of Customer Support Experience and ideally the following:
Native German speaker so you can communicate effectively even in difficult situations with our customers. (essential)
A friendly and professional demeanour
Ability to work quickly under pressure
Ability to give and receive feedback
Ability to self manage and prioritise workload, remote work requires a high degree of self-motivation and self-management
Experience using Groove Software or similar
Ability to stay organised
Critical thinker and problem solver
Outstanding communication skills (spoken and written) - empathy, quick thinking, and strong persuasion skills
Proficient in English as this is the company’s operating language.
What We Offer: Competitive Salary
Flexible working hours – We believe in a good work-life balance
Equipment – State-of-the-art technical equipment, including laptop
Clear career development pathway and training
Bi-weekly colleague online coffee chats
Fun and friendly work environment where we don’t take ourselves too seriously, like to get to know each other and support each other.
We can offer a work contract through our Swiss or Germany company. We do not, however, have an office in Germany. All our workers enjoy home-office as we operate fully online.
2020 excluded, we organise annual company retreats where we get to meet each other and also encourage mini-retreats so that people can meet-up in partner cities to work with their colleagues for a day or two.
We are super passionate about developing an excellent remote work culture and ensuring that not only the customers, but the team feels heard, welcome, and appreciated. We are currently 12 people and a fully self-funded company. We value personal ownership, initiative, open communication, and commitment as well as level-headedness. We should be calm, considered, and thoughtful in our dealings with each other and the world at large and so should you.
We will only reply to applicants who send a tailored cover letter, specifically addressing
why they want to work at ofri and why they are the perfect fit for this role. We will also, only consier applicants living in CH or DE and native german speakers due to the nature of the role.