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Fastic

Healthy fasting for everyone.

Nov, 18

Fully Remote

Customer Care

Europe

Fastic

Resources to find a job

Customer Insights Manager

YOUR ROLE
Come support Fastic in strengthening our market positioning in the US.

As part of our Customer Insights team you turn information into data, data into insights and support us with taking that insight into impactful business action and strategy. You will conduct research and interviews with our US based users and help us develop a product that helps them to reach their health goals.

We are looking for someone analytically minded to join our Customer Insights Team. You will be responsible for capturing, organising and analysing customer data and customer profiling to help drive growth through better understanding of Fastic US based customers.


What you’ll do

Support in planning, designing, running, and interpreting qualitative and quantitative research projects by conducting interviews with our US based users and implement surveys to collect information, derive insights and create a call to action

Interpreting findings and making recommendations based on the data collected

Work collaborative with internal and external stakeholders and cooperating with market research agencies to reach broader populations

Support core processes and projects to enable executive board to take strategic and operational decisions based on relevant data and customer feedback for building new business models within Fastic’s ecosystem

Prepare presentations and reports with management for board visibility


ESSENTIAL REQUIREMENTS

Previous experience of conducting qualitative and/or quantitative research (e.g. in depth interviews, focus groups)
An analytical mind with strong commercial awareness and ability to link research to overall organisational strategy and objectives
A combination of strong strategic thinking and very hands-on, process-driven approach
A confident communicator with strong interpersonal and relationship skills
A team player with a positive attitude
An ability to take ownership, organise their own work, and apply a meticulous attention to detail, conducting research with minimal supervision
A desire to prove themselves in work and willingness to continuously grow and learn
Excellent written and oral communication skills in English, (in addition, German language is a strong plus)
Empathetic, willing to spend time getting to know our customers in one-to-one situations virtually helping to better understand what they want from an app like Fastic
Ability to write detailed but clear reports and create insight-led presentations
Bonus: Basic skills in video editing, able to cut interview recordings

APPLICATION PROCESS

Screening Video Interview with our Customer Insights Manager (30 mins)
Final Video Call with our Chairman and Founder (45mins)

WHY JOIN?

Hardware & equipment, we’ll provide everything needed to do your job
Flexible working hours, we give you the ability to do your work to your own schedule and a build a flow that fits with your personal life.
Travel to team events, usually in sunny destinations across Europe giving you the opportunity to spend time as a team face to face
Fully remote, we are a remote-first organisation & offer you the chance to work from wherever you want as long as it’s CET +/- 2 hours

Part of something global, our mission is global and so is our team. We have over 20 nationalities onboard from around the world. We want people of all backgrounds to see themselves represented and included in our work, so we actively seek to diversify our team and bring more voices to the table. Everyone is welcome!

Extensive learning opportunities, we value flat hierarchies and live accountability driven leadership. You will be given the opportunity to own your work and wear many hats to solve a variety of different problems

Autonomy & ownership, we give you responsibility from day one, the ability to make decisions and have a real impact

Weekly company updates, every Monday our founders host a company wide to keep everyone in the loop and we stay connected with social events like virtual pub quizzes etc


ABOUT US
Fastic was founded in 2019 and has quickly become the World’s #1 fasting app. Since then we have helped millions of users in over 50 countries lead healthier, happier and more balanced lives. Our unique holistic approach combines healthy fasting with mindfulness, education, nutrition, and exercise.

We strongly believe that we can contribute in supporting people and our planet with conscious fasting. Our team is global, diverse and remote-first. We are dedicated to our mission of bringing healthy fasting to everyone and restoring the balance. This is the founding team’s second venture after selling their first company for $70m in 2017.

Join us to fascinate people to live a healthy life and be part of the change!