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Customer Success Specialist
About Seller Candy
At Seller Candy our vision is to Give balance, certainty & peace of mind to e-commerce entrepreneurs. We’re a value driven company that believes our team is as important as our customers. Our core values are; Own-it, Authenticity, Determination, Expertise and Impact through Growth.
To accomplish our vision we remove the daily friction experienced by e-commerce entrepreneurs by handling their Amazon account issues and support cases with agency level expertise and best practices in a fun and collaborative environment.
Seller Candy bridges the gap from “online seller” to business owner. We enable millions of dollars in revenue and free hundreds of people from their jobs, transforming them into confident entrepreneurs accomplishing their dreams.
Seller Candy is in an exciting phase of growth so join us and imagine yourself being part of changing lives!
What you will do
We’re looking for someone that lights up at the thought of creating an amazing customer experience. At Seller Candy it is our goal to create Raving Fans out of every one of our customers and this role is at the forefront of leading that effort. Check out the amazing things you get to do:
Continually improve the Customer Experience.
Optimize the customer lifecycle by mapping out the journey and enhancing the experience along the way.
Enhance and own the process for onboarding, proactive customer touchpoints and customer support.
Field questions and provide support for Seller Candy systems throughout the customer journey.
Serve as liaison between departments on behalf of the customer.
Communication with customers to establish rapport and identify customer expectations.
Own and drive Seller Candy Customer Retention, Loyalty and Satisfaction.
Help the whole team create Raving Fans with accountability and ownership of the customer experience from first interaction through the whole customer journey.
Build strong customer relationships by maintaining high levels of engagement and communication.
Measure effectiveness of the Customer Success team efforts.
Evaluate and suggest technology to help support the team and drive efficiency.
Implement and manage the systems and technology that the Customer Success team uses.
Managing account growth to identify and pursue qualifying up-sell opportunities.
Own data and analytics for all things related to the customer including retention forecasting, account health, adoption, NPS and other customer surveys.
What you need
A heart felt, emotional connection to customer happiness
Extreme self motivation and problem solving skills
A natural aversion to letting problems be left unsolved
Attention to detail and with prompt reporting adherence to deadlines
More than 1 year working in eCommerce or technology industries
High level of English especially for reading
Excellent communication and collaboration skills
What’s in it for you
Full time work
Very high-paying compared to similar roles
Growth potential within the company
The amazing opportunity to join a fast growing company who is just as focused on their team as they are on their customers