Amazon Customer Service associates (NL)

Amazon

The Hague, Netherlands

Job Type

Customer Care

Date posted

July, 12th

About the Role

6 month fixed term contract
Working on average 5 days a week between Monday and Sunday from 7 am to 9 pm.

Requirements

Strong communication skills in both

English/Dutch (fluent in written and oral; B2 Level)

Experienced handling of a PC

Have the right to work fulltime in The Netherlands

Friendly and customer-oriented appearance in every situation

Willingness to work in flexible shifts (early, late, night, weekend and overtime as required)

Minimum age: 18 years

You need to provide a quiet, distraction free work space within a dedicated room at home.

You will need to have an ergonomic desk and chair.

From a technical perspective, you would need to have a minimum broadband connection of 12MB download speed using a hard-wire Ethernet internet connection (no WiFi).

We will provide you with a complete equipment package ahead of your first day of training.

About the Company

We are looking for highly motivated team players who want to help us provide world class customer service and who will work variable hours to lend themselves to the needs of the business and match when our customers they need us most. We would love for you to become part of the Amazon Virtual Customer Service Netherlands team.

As a customer service associate, you will act as the first point of contact for our customers by answering their queries through phone, chat or email. You will support our customers with their orders, product queries, payment issues, account updates, website education or problems they may be having. If you are a people person and can deliver great customer service, this role is for you. No previous contact centre experience necessary.

As this training is imperative for setting you up for assisting our customers, no holidays can be taken during this time.