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Kinsta

WordPress hosting for sites that mean business

Sep, 17

Fully Remote

Design

Europe

About

Kinsta

Resources to find a job

UX Researcher

Kinsta is a modern cloud hosting company focused on WordPress hosting. We run our services on cutting-edge technology and we are proud of the level of support we offer to our customers. Our talented and motivated team is scattered across the globe with team members hailing from every continent but Antarctica! We're constantly on the lookout for great talent to join our awesome team. If you’d like to become part of the Kinsta family, hit apply!

We are looking for a motivated and professional UX Researcher to help us grow and enhance the best hosting service and site management dashboard on the market. This is an opportunity to work in a dynamically growing international company where what you do has a direct and immediate impact.

This role is an especially unique opportunity because we are looking for our first hire with this title. Our Design team has taken care of all the research duties for discovery and validation so far but to keep a steady pace in our delivery with a rapidly growing team we want someone to take the helm in this area. This also means we are looking for someone who can not only carry out the research tasks but also work with us in optimizing the inclusion of research in our workflows, extend our tools and methods for research, and potentially further grow the research competence at Kinsta.

The Design team consists of the Product Design and the Marketing Design teams at Kinsta, but the UX Researcher will report directly to the Head of Design. On the one hand, because both areas would benefit from what a research professional can bring to the table, and also because of the above reason of finding the place of research within our organization.

Responsibilities
Guide stakeholders in turning problems into the right questions to ask in research
Match methods and tools to research questions
Conduct qualitative research, including methods of interviewing, unmoderated observation, contextual inquiry, group discussions
Conduct quantitative research, including methods of surveys and analysis of raw usage data
Research and analyze competitors, find best practices and new sources of inspiration
Facilitate workshops to process research materials, draw insights, and articulate conclusions in a collaborative way
Handle ResearchOps activities, including recruiting and managing research participants, organizing testing activities
Create research reports including observations, insights, conclusions, and recommendations
Present work done with clear communication, argue in defense of the users, making sure that the users' voice is heard by stakeholders

Requirements
3 years of experience working as a Researcher, including at least 1 year at a digital product company, which you can showcase with a portfolio and a thorough case study
Hands-on experience with a varied toolset in both qualitative and quantitative research
Methodical approach to research and analysis
Curiosity to look for answers, and creativity in finding the right research means to the questions
Keen eye in recognizing patterns both in data and behavior to draw excellent conclusions from research findings
Excellent written and verbal communication skills in English, including collaborating with designers and developers, coordinating with stakeholders, and articulating findings
Positive attitude, proactive, doer mentality, hungry to learn, and eager to build something new
You are authorized to work and reside in any EU/EEA country, UK, USA, or Canada

Benefits
This is a fully remote role, meaning you can work from anywhere with reliable broadband internet access
Relaxed working environment with reasonable working schedule, no overtime, and essentially unlimited paid time off
Remote expense and personal career development budget
An amazing team with a collaborative and iterative workflow, so you never work in a vacuum
This position offers a great deal of flexibility, responsibility, and opportunity for growth
We will strive to provide you with the support to deliver your best and become a better professional
Kinsta is proud to be an equal opportunity employer. We will not discriminate and we will take actions to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, citizenship, age, religion, creed, disability, marital status, veteran’s status, sexual orientation, gender identity, gender expression, or any other status protected by the laws or regulations in the locations where we operate.

By applying to one of our positions, you agree to the processing of the submitted personal data in accordance with Kinsta's Privacy Policy, including the transfer of your data to the United States, which does not have a GDPR-equivalent data protection law.