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Technical Support Specialist IT
The Technical Support Specialist is the part of the Technical Services team with team members in Echt (the Netherlands) and Letchworth (United Kingdom). The team is providing technical support services for access control, video surveillance, intrusion and intercom/emergency systems. In this role you will provide high quality, innovative, technical support for Security Product’s for a diversified customer base and support customer logging technical issues through the provision of telephone and or field support. Furthermore you will provide commissioning and related services inclusive of fault finding, customer and integrator on/off site training and upgrades.
How you will do it
Assist with technical issues which also includes handling 15-25 phone support calls offering customers the best resolve, solutions and answers to all technical inquires.
Able to document technical issues accurately so that issues can be tracked, escalated and closed with satisfaction for all customers.
Enter all problems into databases so that all information can be tracked and utilized for the betterment of the customer and internally.
Fulfils other relevant technical support duties, as defined by the manager, in order to be successful within the technical support department.
Works according given instructions and within quality procedures and –regulations, as described in the quality manual, in such way that internal and external quality demands are met.
Works, according to given policies and guidelines regarding HSE, in such way that for the employee self and his colleges a safe, healthy and pleasant work environment is created.
Offer field support when issues cannot be solved by phone and more information is needed to close and solve customer issues.
What we look for
Bachelor's degree (B.A., B.S.) from a college or university with relevant work related experience; or equivalent combination of education and work related experience.
3 – 5 years working and supporting various electronic or IT solutions in a field environment installing, troubleshooting and understanding specialized hardware, software and networking equipment in a technical capacity.
Electronics: Experience in electronic principles and technology.
Software: Thorough Windows and Server commissioning and administration knowledge – especially 2016 or 2019 (minimum 5 years) with knowledge of Linux also preferred.
Hardware: Understand PCB technology including flashing boards and configurations using switches and jumpers, adding RAM and CPU chips, configure, and install PC boards (e.g. VGA boards, CPUs, SCSI controllers, network cards).
Databases: Core skills for building, managing and troubleshooting databases around Microsoft SQL 2016 and 2019.
Networking: CCNA certified or equivalent who has an advanced understanding of TCP/IP addressing and configuration, Ethernet networks, hubs, routers, network security and Lan/Wan switching. Ability to perform complex network troubleshooting.
Very good understanding or demonstrate aptitude or have past experience providing remote telephone diagnostics support.
Fluent language skills in English, at least basic level of Italian
What we offer
We offer an exciting and challenging position with a global company and its international environment. In your role you will have great personal freedom and professional challenges. We provide you of trainings to make sure you have the full understanding of our products portfolio. In addition, we offer outstanding career- and personal development opportunities which will stretch your abilities and develop your talents.
Interested to apply?
You can direct your application or any questions to Talent Acquisition BeNeLux team via firstname.lastname@example.org.
Job Field Operations
Organization Bldg Technologies & Solutions