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Teleperformance

Each interaction matters

Oct, 13

Remote Possible

Customer Care

Portugal

About

Teleperformance

Resources to find a job

Sales and customer support

We are looking for communicative people who have the desire of belonging to Microsoft’s family. We are ready to have you on our team and give you the opportunity to start an international career!

Our Client
Founded in 1975, Microsoft is an American multinational and one of the most known technologies companies in the world.
It’s best known for its software products, hardware products, and touchscreen computers. Microsoft aims to empower every person and every organization on the planet to achieve more!

Responsibility

Costumer support via any channel (phone, chat, online submission);
Managing strong relationships with the customers;
Follow up consistently and intentionally, helping to drive partner satisfaction by providing accurate information and prompt call backs;
Conduct proactive outreach to partners either as part of an open case or for a campaign as needed;
Provide end to end management of Microsoft Partner requests and remove as much effort from the partner experience as possible.
Your Profile

Resident in Portugal;
Near native level of spoken and written English;
Experience with Microsoft Office products, especially Excel;
Minimum 6 months customer support, service or sales experience;
Microsoft Advocate Performance Certification (Sales Specialist/Master) within 3-6 months - (is a plus):
Great listener and problem solver for each unique customer challenge;
Motivated to encourage positive customer behavior change and impact;
Dynamic and enthusiastic about technology;
Curious, creative and passionate for learning and advancing both technical and soft skills;
Advanced problem-solving skills and the ability to understand customer needs to own the solution.
Our Offer

International career in a multicultural environment;
Possibility of cooperation with the leaders in in various industries;
Intensive training and familiarization phase;
Ample opportunity to grow and evolve within our organization;
Health Insurance since day one in the company;
Free Portuguese language courses, water sports, soft trekking and much more.
Job Type: Full-time

COVID-19 considerations:
Since the beginning of the pandemic, Teleperformance Portugal adopted the best practices in combating and preventing the Covid-19 virus, being the first company in its sector to guarantee the "COVID Clean" certification by EIC/VERYCER.