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Sales & Marketing Operations Specialist
Sherpany`s mission is to give back time by turning formal meetings from time-wasters into value-creators. Our team is building a mobile and web based platform that allows effective choice making by digitally transforming meetings and decision making processes. In cutting administrative, organizational and repetitive work Sherpany`s platform is actively sparing resources like paper, shipping and transportation. Within the next 5 years we aim to give back over 2 Mio. hours of extra time to people making decisions thereby enabling them to focus on value-adding work. Our headquarter is located in Zurich and we have offices in Lisbon, Berlin, Paris, Milan and Wroclaw.
Your mission - Bring a smile to your stakeholders :-)
The Sales & Marketing Operations Specialist will help drive initiatives to make the department become more efficient, automate processes, work on realising a 360 degrees data based view of our customer journey and enable the team to execute the department as well as company strategy.
Foster data driven decisions by partnering with the Analytics team in building the right data setup and offering insights and analyses to the team on key business drivers, trends and operating metrics.
Analyse and optimise processes plus realise automation potential to increase efficiency and profitability of the sales & marketing department.
Drive accuracy and predictability by maintaining and developing further our forecasting standards and anticipating our hiring needs.
Support the CX team in building a system to track the prospect and customer experience and behaviour along the journey to deliver insights aiming at maximising the customer lifetime value.
Translate data into insights and actions, and communicate recommendations.
Work cross functionally with other departments to ensure the sales & marketing programs created are consistent with other organizational initiatives.
Own the sales & marketing CRM roadmap, processes and structure, including requirements engineering and solution design.
Innovate and implement strategies for enabling the sales & marketing team in process and tool adoption as well as understanding of relevant data.
Support team leads to develop a deep understanding of the regional market / sector dynamics and implications for the company strategy.
What we'll love about you:
University degree or relevant further education (e.g. Business informatics, Business administration, Information technology, etc.)
Approx. 2-3 years of experience in similar roles
Prior experience in an operations role ideally within sales & marketing or sales
Prior experience with process mapping, optimisation and automation
Good understanding of data structures and database design
Experience with relevant tools especially with Salesforce CRM
Excellent command of Excel formulas and google slides / PPT
Excellent English skills spoken and written
Prior experience in change management is a plus
You are part of an international company with a flat hierarchy, in which you can take lot of responsibility and your ideas are always welcome
In order to maintain your work-life balance we offer flexible working hours, home office and/or remote-working
Your personal and professional development is important to us which is why we offer financial support for further education, trainings etc.
We work with modern Apple products; every employee receives an own MacBook
Last but not least: Our corporate culture means a lot to us which is why we organize regular team events and cultivate a value-driven cooperation
Sherpany was founded in 2011 with a vision of creating a world where every meeting counts. Our team is building a mobile and web based platform that allows effective decision making by digitally transforming meeting management processes. To date, over 7,000 leaders have improved their meeting productivity thanks to Sherpany. Within the next 5 years we aim to give back over 2 Mio. hours of extra time to people making decisions thereby enabling them to focus on value-adding work. Our headquarter is located in Zurich and we have offices in Lisbon, Berlin, Milan and Wroclaw.