Giulia job seeker who took the job interview course from the ambitious.png


Send money to Africa and Asia

Jan, 5

Fully Remote





Resources to find a job

Payment Operations Manager

Our Mission
In 2019, immigrants worldwide sent over $550 billion home to family and friends, dwarfing foreign governmental aid. In the age of cheap, quick transfers through services like Paypal and Venmo, these people are trekking to stores to pay fees averaging over 7% for transfers that typically take 24 hours or more.

Sendwave's mission is to change that by making sending money anywhere in the world easy and affordable. Since 2014, our app has allowed diaspora members from across Africa — and more recently the Philippines and Lebanon— to send money abroad fast, saving our users over 70% relative to Western Union and MoneyGram.

We are looking to rapidly expand around the world in the next year. That's where you come in...

How you'll help us achieve it

In this role, you will:

Work with our launch team and external partners to set up new markets to expand Sendwave's footprint around the world.
Manage a portfolio of Sendwave’s external partners and work with them to identify and solve Sendwave’s most important operational payment problems.
Own standalone projects that cut across the Payment Operations team to both solve our most important problems and optimize the user experience.

Key details

Compensation: Global (L3,$84,800 | L4,$103,400) USA (L3,$106,000 | L4-$129,250)
Location: Our company is 100% remote. You can be based anywhere in the the United States, Canada, United Kingdom, France, Germany, Belgium, Poland, Kenya, Rwanda, Senegal or South Africa. We will consider contractors in countries not listed on a case-by-case basis.

Major benefits:

Subsidized health insurance and retirement contribution matching (both vary from country-to-country)
26 weeks fully paid parental leave and subsidized fertility assistance
Unlimited vacation with a 20-day minimum requirement
$10,000 annual charitable donation matching

Location / Work environment:

Your work day needs to partially overlap with the Head of Payment Operations (based in Washington, DC) and our partners in the Western Hemisphere (use Brazil as an example). Timezones that accommodate this well include UTC - 3, UTC - 4, UTC - 5.
You are comfortable + excited to work asynchronously + independently in a remote team environment. The Sendwave Payment Team spans many timezones, and we are not all online together at the same time.


You have experience performing regular data analysis and presenting your findings in a robust, straightforward manner.
You have 3+ years of experience scaling and optimizing operations - ideally in a high-growth, rapidly changing environment.
You have third-party relationship management experience, and a natural ability to build rapport with stakeholders / colleagues.

[Once it’s safe to travel] You are willing to travel up to four weeks / year to meet with your team and the rest of the company. In addition, you would be excited to spend a couple of additional weeks a year traveling to collaborate in-person with our partners worldwide.

You might be a good fit if you

Working style:
Are a self-starter, take initiative, self-manage, and require little day-to-day direction to be successful.
Are comfortable working in ambiguous, fast-paced, and quickly changing contexts.
Are highly logical, analytical, and an innovative thinker. You can quickly process and react to new circumstances in high-pressure situations while pushing for a desired outcome.
Have strong written and verbal communication skills.
Challenge the status quo and don’t stop asking “why” until you understand the root causes of issues.
Seek to automate and streamline processes as much as possible.
Interest areas:
Are passionate about achieving Sendwave's mission of lowering remittance costs for diaspora communities.

Bonus points if you

Have experience working in the payments or broader fintech industry.
Have experience and basic comfort with SQL and a willingness to grow in this area, as needed.
Have experience working in a remote, fast-paced, nimble environment (e.g., startup, remote company).

Our team

Our team of over 400 employees are fully distributed across the world— working from coffee shops, homes, and coworking spaces — making us one of the larger fully distributed growth-stage startups in the world.
We are proud parents, community organizers, farmers, play in bands, teach yoga , moonlight as YouTube influencers, are former Olympians, and serial entrepreneurs.
We collectively speak over twenty languages, including Akuapem, Amharic, Bengali, Ewe, Fante, Ga, Igbo, Kalenjin, Luganda, Oromo, Somali, Swahili and Wolof.
We recently joined forces with WorldRemit, another remittance company, and we’re excited about the ways we can continue to provide the best service to our users.