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GitLab

GitLab is the DevOps Platform

Oct, 11

Fully Remote

Customer Care

Europe

About

GitLab

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Partner Help Desk Specialist

GitLab's DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,400+ team members and values that guide a culture where people embrace the belief that everyone can contribute.

Partner Help Desk Specialist - remote, EMEA


To see those countries in EMEA that we can hire in, please review our Country Hiring Guidelines https://about.gitlab.com/handbook/people-group/employment-solutions


Responsibilities

Support Channel Sales Manager in the Partner on-boarding process; contracts, portal training, enablement, etc.
Support your assigned channel to understand, navigate and meet milestones in the Gitlab Partner Program; including accreditations, badging, certifications.
Support partner in all stages of the customer lifecycle; demand database management, deal registration, quote creation, order processing, add-ons & renewals etc.
Execute sales and marketing enablement to channel & distribution partners.
Support the execution of GTM, Sales, Marketing, Channel Services.
Document processes and best practices to enable Help Desk team members, Partners, Channel Sales, Operations and Sales.
Partner Help Desk Specialist

Requirements
Previous experience of supporting sales or channel sales ideally within the same product category and channel.
Experience selling in the Software Development Tools and/or Application Lifecycle Management space via channel partnerships.
Experience selling or supporting Open Source Solutions.
Demonstrated progressive experience with B2B sales.
Interest in GitLab and open source software.
Effective communicator with excellent interpersonal skills and relationship builder with partners and GitLab teams.
Excellent sales support skills, proficiency with Salesforce a plus.
Broad personal network within the industry.
Driven, highly motivated and results driven.
You share our values, and work in accordance with those values.
Leadership at GitLab.
Desire to learn the use of the GitLab platform.
Ability to use GitLab.
Country Hiring Guidelines

GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.