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Jr Customer Support Specialist
Present in 20+ countries ShippyPro is a multi-language Shipping Management Software that helps Merchants and Omnichannel brand to ship their e-commerce orders. Our customers are looking for the best way to deal with shipping and ShippyPro provides the easiest one. We love change and transformation, so we’d like to drive Innovation and Sustainability into the shipping world! How? Simplicity is one of our keywords. Innovation and Simplicity together make shipping accessible to everyone. ShippyPro is always looking for high-energy, self-motivated, committed individuals who are passionate about their work. We're building a culture where amazing people (like you) can do their best work at ShippyPro. We have a no door policy, that means we encourage openness, honesty and respect for other points of view.
Our team members enjoy a challenging environment and they take care of each other, but mostly we are food lovers (most of all the Italian one, of course)! Looking for a company where you can be part of a handsome team, shaping the future of global e-commerce? Welcome on board!
Please visit our website for more information.
WHO WE ARE LOOKING FOR?
We are looking for a motivated and enthusiastic Junior Customer Support Specialist to join our Customer Support team in Florence. You will work alongside the team responsible for our customer care and learn how to help and support our customers by answering questions via chat, giving advice, solving problems using technical know-how. You’ll learn how to use our platform inside and out, with opportunities to work cross-collaboratively with other teams and have dedicated time for you to learn, grow and explore professional development opportunities.
To be successful as a Junior Customer Support Specialist at ShippyPro, you should be willing to learn more about the SaaS world and have a general interest in e-commerce logistics. You should be an inquisitive person, which is able to spot opportunities that have been overlooked by others. Outstanding Interns are problem solvers who understand the value of building long-lasting professional relationships with clients.
We are in Florence- Italy
Working closely with the Manager or assigned staff member, and completing all allocated tasks
Working with international customers around the world through our support ticket queue in Crisp (and Zendesk) ensuring problems are solved with the best solution
Help identify areas of improvement, or spot trends based on customer feedback
BA degree in Business, Foreign Languages, Communication or similar may be required
Full working proficiency in English (C1-C2) and Italian is a must (knowledge of a third language such as French, Spanish or German will be considered a plus)
Have good communication skills both verbal and written so you can explain technical problems succinctly, and then clearly articulate solutions to customers.
Be tech savvy and constantly stay up to date by learning the ins and outs of our platform, and any partner apps, quickly
Knowledge or genuine interest towards the the ecommerce world
Remote working options. We are happy to welcome every new member into our state-of-the-art (literally!) office in Florence, however we are also a modern and agile company, and are open to full or partial remote working where possible
No clocking in/out. We don’t believe in micromanaging and our working relationships are based on mutual trust, that’s why we don’t require our team to clock in and out of work. Of course, this trust relationship works both ways!
Work alongside an ambitious and supportive team. We are growing fast and no two days look the same at ShippyPro, but one thing never changes: your colleagues are always there to support you and to bounce off ideas!
Growth and learning opportunities. We believe that in order to grow as a company, our team also needs to continue learning and developing. Did you know that we have a growing Library in our office and you can borrow as many books as you like?
Free coffee policy. We are an international team, but our HQ is in Italy, hence we do take coffee breaks very seriously. Hot drinks are on us, and occasionally, Aperitivo too!
No dress code. That’s right, no formal attire is required when working in our HQ.
Are you determined to overcome the challenges this role brings even if you don’t have previous experience in the field? Send your application to join us!