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Set your CX free

Aug, 23

Fully Remote

Customer Care




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German / English Customer Service Agent

Job description
Who We Are

At 5CA, we know that when it comes to providing the best customer support, fans know what makes fans want to hear. In fact, we’re so confident about that we call our agents Fans of Brands, and they only work with clients they truly care about.

For over 15 years, we’ve pioneered working-from-home, with the knowledge and experience to provide freedom, flexibility, and an outstanding service to our clients–which is why we’re trusted by some of the most recognizable brands in subscriptions, electronics, and lifestyle.

Portugal Relocation Package
If you’re interested in moving your work-from-home adventure to somewhere new, then we can help!

5CA is currently offering a relocation package for people interested in living and working in either Porto, or Faro, in Portugal. Once there, you will be employed through our Portugal office, and can enjoy all the sights and sounds of these internationally renowned cities while enjoying the best that work-from-home can offer.

To get you started, we provide:

Your plane ticket fully paid by 5CA
Including a ticket for a partner moving with you (if applicable)
Your first month’s housing stay fully paid for by 5CA
You will also get a stipend:
For pre-trip transportation, food during travel, etc.
To cover eventualities once you arrive
An additional bonus for relocating to Portugal
Monthly meal allowances
13th and 14th month salaries (divided over 12 monthly paychecks)
Relocation bonus
To be considered for this relocation package, you simply need to have EU citizenship or a work visa!

Your Role

As one of our Fans of Brand, you help us provide our unique partnership to our clients. As the heartbeat of 5CA, you are entrusted with ensuring our customers are understood, supported, and heard.

What does this look like in your day-to-day?

Responding to customers through email, live chat, and occasionally on calls to
Help customers with account issues
Resolve issues around purchases and refunds
Assist customers with any technical difficulties they may have
Answer questions and provide information about the brand
Completing training modules to ensure you’re top of your game
Attending weekly team-meetings with your manager

In short, you will be responsible for helping customers and potential customers of your brand enjoy world-class customer service that leaves them feeling empowered, supported, and appreciated.

Your Benefits

You’ll start your first week(s) at 5CA with extensive training alongside your fellow new agents. This training will prepare you for the challenges ahead, and make sure you know your lines of communication and support. (Oh, and of course your training is fully paid.)

A position at a fast-growing company with world-recognized clients
An international environment where you’ll work with people from over 40 different nationalities
A flexible working environment where work-from-home is the standard (no time wasted commuting!)
Top-notch tools, training, and colleagues
Opportunities to get involved with the wider 5CA community, and enjoy the world-class efforts of our Engagement team
The chance to be involved with wider business–from helping us reach out to new clients, to letting us know what matters to your customers

Who You Are

You speak German and English to a near-native level
You’re a people person through and through, and love helping people
You’re a fast learner, you take initiative, and you’re awesome at troubleshooting
You live in and are eligible to work in the European Union

Nice-to-haves, but not essential

You have previous experience in a customer service environment
Excited for this new opportunity? Apply below!

As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and/or Instagram. For further details, please refer to our privacy policy.

Job requirements

You speak English & German at a near-native (C1) level or higher.
You are available to work full-time and in a fixed schedule.
You are a fast learner, you take initiative and are awesome at troubleshooting.
Experience in a Customer Service environment or an international business setting is a plus!
You have a dedicated quiet work space, located within your own residence.

PC requirements:

An internet speed minimum of 1 Mb/s download and 0,5 Mb/s upload internationally.
A minimum of 4 GB RAM memory
Your computer should run at least a 64-bit version of Windows 8 or newer, or a recently released version of macOS
An i5 processor (2,8 Ghz or faster), or better/ similar, max. 3 years old.
A screen with at least 1080p Full HD display. External monitors are acceptable.
A smartphone usable for two-factor authentication that runs at least:
Android 4.4 or newer
Apple iOS 10.0 or newer

We offer:

A position at a fast-growing company with ambitious A-level clients.
A casual, international environment where you’ll work with people from over 40 different nationalities.
Flexibility; working remotely means being able to work from anywhere in the world.
No time wasted commuting between home and work.
Top-notch tools, training, and colleagues.