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Digital Product Manager
Who We Are:
Vistaprint’s Customer Experience and Marketing organization serves, inspires and delights customers – and helps others in our organization do the same. From the simplest interaction on our website to how people take in our advertising and communications, we are obsessed with delivering value. We know our customers’ needs, and we strive to exceed their expectations. Touching every element of the business, we’re here to grow and build the Vistaprint brand, reach new audiences and offer the best possible experience for every customer.
As a member of the PPAG Customer Experience team (Promotional Products, Apparel and Gifts), you will be leading the transition of Vistaprint PPAG into a fully open supply side marketplace, open to suppliers self-onboarding and launching products autonomously, defining dynamic experiences for our Merchants. We are builders, design problem solvers, and agile planners who are responsible for executing the overall strategy and vision for PPAG in a constantly evolving product and service development landscape!
When we bring new people to the team, we look for those who are with an appetite for learning and excited to share what they discover with others. We want you to rise up to meet new challenges and feel inspired as you find new answers to old questions. When you do, success won’t be far behind.
What You Will Do:
Lead the overall product strategy and product roadmap to improve findability and discoverability for PPAG Large Assortment products ensuring its alignment with Vistaprint’s vision while serving PPAG business needs.
Drive deeper understanding of customer problems that our product listing pages are trying to solve and relentlessly develop solutions to address them.
Bring to the table innovative ideas and simplified experiences that establish long-term relationships with our customers.
Lead your team's areas of focus and run them like a business, looking at its impact –both successes and failures –through quantifiable metrics that are aligned with our overall organizational goals.
Make thoughtful hypotheses, test, learn, iterate, and repeat –applying small changes and big bets as you develop your product.
Bring together multiple teams to deliver overall product portfolio experiences, including collaboration with other product teams and all relevant partners to ensure business alignment & shared vision.
Lead your product development team in partnership with the Product Design and Engineering Lead and use data and insights from customers and partners to provide day to day support and decision making for the team.
At Vistaprint, we value the experiences that individual team members add to our culture. Please don't hesitate to apply even if you don't meet the exact qualifications, we look forward to learning more about you!
3-5 years experience in product management or product related field with a solid understanding of agile development, and experience using Jira and Confluence.
Established understanding of product interaction analytics and tracking data, its utilization in planning enhancement, and live experience testing methodologies.
Proven background in identifying and defining sophisticated problem spaces and find creative solutions, using evidence to make great decisions.
Excellent prioritization skills to make tradeoffs while staying on top of your committed backlog and key initiatives.
Strong communication skills, both written and verbal, to ensure that clear expectations are set, and the teams will remain passionate about driving value.
Experience working in large-multi department companies, bringing together multiple cross-functional teams to deliver overall product portfolio experiences, and capable of excelling in highly collaborative team environments.
Nice to Have:
Ability to build trust and follow through on commitments, while leading, encouraging others, and providing a positive influence.
Committed to lifelong learning.
Well-honed product-market instincts.
Customer and Partner Appreciation.
Enthusiasm for communication, sharing takeaways and successes, and achievements along the way.
Why You'll Love Working Here:
Being at Vistaprint means that you don’t see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.
Vistaprint has received numerous recognitions including a perfect score of 100 on the Human Rights Campaign Foundation’s 2021 Corporate Equality Index (CEI) naming us a Best Places to Work for LGBTQ Equality. We also earned a place as one of the best remote-first workplaces in the U.S. and on the Boston Best Places to Work list from Built In. In addition, Vistaprint’s CEO, Robert Keane, was recently honored with Comparably’s Best CEOs award, listing him among the top CEOs according to employees. Vistaprint offers numerous support systems including Employee Resource Groups like Pride, Mosaic, and Women in Technology, and special interests communities to foster awareness, respect, and inclusion within the workplace.
In 2020, Vistaprint adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers them to be their best. Vistaprint also provides collaboration spaces for team members to work physically together when it's safe to do so and when in-person collaboration will deliver the best results. Currently we are enabled to hire remote team members in over 30 US States as well as several countries in Europe, including Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland.
As an e-commerce powerhouse, Vistaprint creates customer value (and delight) through accessible, cutting-edge technology. We are the marketing partner to millions of small businesses around the world. For more than 20 years, we have helped small businesses look and feel credible through high-quality marketing products and solutions that include signage, logo apparel, promotional products, face masks, flyers, postcards, business cards, websites and digital marketing. With Vistaprint, small businesses are able to create and customize their marketing with easy-to-use digital tools and design-templates, or by receiving expert graphic design support. In 2020, Vistaprint acquired 99designs to expand its design offering via a worldwide community of more than 150,000 talented designers to make it easy for designers and clients to work together to create designs they love. Vistaprint is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.
Equal Opportunity Employer:
Vistaprint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.