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Customer Success SaaS
We’re on the lookout for a friendly, enthusiastic tech-minded individual that enjoys interacting with customers.
We’re an Australian-based SaaS company with team members distributed across the globe. In recent times, we’ve seen a big increase in interest for our space scheduling platform. So much so that it’s becoming quite tricky to help out our stream of worldwide fans!
As we’re a relatively small team (currently 21), you’re primed to make a big impact!
Your day-to-day will involve:
Answering email/chat questions from prospective and existing customers
Helping customers find solution to their unique scheduling scenarios
Providing customers with product demos via video link
Collecting and reporting feedback to assist with product development decisions
For this role, we need you to:
Demonstrate outstanding written and verbal communication in English
Have a friendly, engaging and professional manner
Be generally interested in technology/SaaS products
Have some experience in customer/client interaction
Enjoy working in a remote team
Be situated in The UK, Ireland, Mainland Europe or Africa
Skedda is a cloud-based space scheduling solution. The product uses smart automation to assist with the management of bookable ‘space’. Skedda has widespread application but is mostly used to enable self-service bookings for desks, meeting rooms, studios and sport facilities.
We are 100% bootstrapped, profitable and growing fast! We, the founders, continue to build and run the product day-to-date. We have built a team of friendly, enthusiastic high-performers and would love you to join our growing remote team!