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Customer Success Operations Assistant
Who is Castor?
Are you a customer-centric operations specialist with a passion for developing rewarding experiences and driving results with innovative technology?
Castor is a leading cloud-based clinical data platform working with some of the world’s largest pharmaceutical companies, medical device companies, biopharmas, and renowned academic institutes.
We simplify the clinical trial process, from recruitment to analysis, with user-friendly, patient-centric technology. Our mission is to bring medical research into the digital age. Why? Because medical research is still largely run using free-text, paper, and legacy technology.
Our self-service platform enables our users to run remote (decentralized), device enabled, patient-centric trials. By helping our users capture high-quality data and making it machine-readable, we are fundamentally changing the flawed evidence-based medicine process.
How is Castor supporting the Coronavirus crisis?
Castor has joined the global fight against the Coronavirus by making our research data capture system available for free for all COVID-19 research projects. Castor is supporting more than 200 COVID-19 studies across the world, including the World Health Organization’s SOLIDARITY trial.
Over the last two years, Castor has grown from a team of 25 people to a team of 100 people, opened two new offices (in Amsterdam and New Jersey), and, most recently, raised a $12 million Series A.
What you’ll do:
As a Customer Success Operations Assistant, you will own the development, implementation, and change management of Castor’s Customer Success operations across our global offices. A key component of success will be your ability to effectively prioritize key initiatives while consistently providing solutions for scale and efficiency. This includes wearing multiple hats and having a can-do attitude while you:
Act as a key contributor to effective meetings: taking detailed minutes and managing action items to ensure they are successfully completed on time.
Help with calendar management for onboarding new employees.
Support the implementation and maintenance of Customer Success tools and software solutions including the training of the Customer Success team on these solutions.
Assist with defining, developing, and maintaining the SOPs, work instructions, and related collateral for the Customer Success team.
What you’ll bring
You will have a strong understanding of medical research and clinical trials, where technology meets science, with fine attention to detail and accuracy;
Excellent analytical and problem-solving skills, combined with strong business judgment and the ability to present analysis in a clear and compelling manner.
Excellent command of the English language with a strong set of communication skills, including listening, writing, proofreading, and speaking.
Strong interpersonal skills, including cultivating positive cross-functional working relationships while demonstrating patience, flexibility, consideration, diplomacy, tact, and confidence.
A collaborative, agile, resourceful, consistently engaged, and a roll-up-the-sleeves, “I can do it” attitude who is consistently accountable, dependable, and mature.
What you’ll learn
It’s a crucial time for Castor. We’re on ‘full power mode’ and scaling up at an exponential rate. For you, the opportunities are endless:
Enhance your skills through implementing cutting-edge, automated processes;
A chance to support the growth of a true scale-up company;
Be involved in maximizing the impact of medical research and improving healthcare.
What you'll get
At Castor we truly live and breathe our core values, believing we can achieve anything with a healthy and happy team.' With this in mind, we offer the following benefits:
A flexible and remote working opportunity
A competitive salary and a guaranteed 'happy holidays' bonus
Investing in our talent with a strong Employee Stock Option Plan
Up to 30 days annual leave (plus national holiday days)
Interested in ‘lifelong learning’? You’ll love using our development and training budget
Flexible approach to working - nobody is tracking your time
A MacBook or Dell laptop, we’re a tech start-up after all ;)
Like to feel zen? You’ll love our company subscription to Calm for meditation and yoga
Want to know more? Check out the role profile for some further insights or apply now!
Castor continues to grow as an Equal Opportunities Employer. We strongly encourage applications from women, people of colour, and people from the LGBTQ(+) community. In your application, please feel free to share the pronouns you use (for example, she/her/hers, he/him/his, they/them/theirs, etc.).