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Last mile delivery and logistics orchestration

Aug, 13

Fully Remote

Customer Care




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Customer Success Manager

Urbantz is searching for a Customer Success Manager to join our Customer Success team. What are you searching for? A young and vibrant company turning heads with a mission you can get behind? One that’s attracting investors and scaling fast – but still fresh enough for you to make a lasting mark?

We’re here to do great things in the name of sustainability in the last mile. And we want to work with the bright and the bold. Using our platform, the biggest brands and logistics companies enjoy unprecedented clarity and control over their last mile deliveries. We help them lower emissions, cut costs and drive on-brand delivery experiences for their customers. Can you help us?

The Challenge

As a Customer Success Manager at Urbantz, you will proactively partner with customers to increase platform engagement and drive sustainable delivery. You will join a rapidly growing team that is set to manage our growing customer base.

The Day-to-Day

Own an international portfolio of customers
Proactively identify, monitor and analyze customer needs to ensure maximum value delivery by Urbantz's platform
Work with companies of varying sizes, from well-known multinationals to SME's
Conduct quarterly business reviews (QBRs) with your customers
Provide solution trainings, workshops and demos to both new and existing customers
Promote new feature adoption and ensure renewals
Own strategic Customer Success projects that drive our scale-up
Collaborate with other functions and bring your customer and product expertise
Be involved in implementation projects
Validate new product features

The Must Haves

Several years of experience in a customer-facing function in a B2B environment (e.g., customer success, account management, sales, business development, customer support)
Fully fluent in English, both speaking and writing; and a near native level of Spanish or Dutch or French
Possess solid technological orientation; a background in IT or SaaS is a strong advantage
Master/Bachelor degree
Proactive person with a strong commercial acumen and solid analytical skills
Great at building and managing business relations
An excellent communicator and listener; able to speak to stakeholders at different levels – from warehouse managers to CEOs
Naturally curious and willing to invest time to learn about technology and business

The Great to Haves

A logistics background can be an advantage

The Perks

Location of role and flexible working policy, e.g. Work when and where you choose: our fancy offices in the center of Brussels, your spare bedroom, a cabin in the woods… you decide]
Autonomy to define and navigate your own path to success at a hungry Deloitte Technology Fast 50 (2020) company that’s ready to scale big
Work when and where you choose: our fancy offices in the center of Brussels, your spare bedroom, a cabin in the woods… you decide
Competitive salary, equipment and a raft of employee benefits (dependent on location)
An incredibly diverse team of internationals and a corporate culture that encourages freedom, creativity and collaboration
Opportunities to grow your expertise through training, workshops and conferences
Team meetups in Brussels when it’s safe to do so, an annual offsite somewhere sunny

The Bit About Urbantz

At Urbantz, we help the world’s largest retail, grocery, ecommerce and logistics companies love their last mile with a smarter, greener approach to delivery management. Our SaaS platform was built specifically for enterprises to help them cut through the complexity of multi-fleet operations and drive greater sustainability in the final mile at any scale.

More than 100 brands enjoy the clarity and control to cut their CO2 emissions, allocate smartly across carriers, build unique workflows and ensure on-brand delivery experiences for recipients with Urbantz. Our happy customers include Carrefour, Auchan, ASDA, PostNord, CityLogin, Monoprix, Majid Al Futtaim and Conforama.

Since our inception in 2015, we’ve enjoyed phenomenal growth across Europe, the Middle East and beyond. In 2020, Deloitte ranked us third in its annual Technology Fast 50 list. We’ve received €12 million in Series A funding to date from shareholders Korys and ETF Partners, allowing us to grow our workforce to over 70 people and take a big step towards becoming Europe’s number one last mile delivery management platform.

The Interview Process

At Urbantz, our intention is that every applicant can take something positive from our interview process, whether or not they end up joining our team.

Once you apply for an open role, we’ll assess your CV. If you seem like a good fit for the role, we’ll set up a phone conversation with our talent acquisition team. If not, we’ll let you know. On the call, we’ll be able to answer any initial questions you have and lay out the next steps in the process, which will vary depending on the nature of the role.

We’ll endeavour to ensure transparency at all times and provide feedback at every stage. We’re always striving to improve our recruitment programs. If you have any feedback on the process, please don’t hesitate to share.