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Memsource

Helping global companies translate efficiently

Jan, 7

Fully Remote

Customer Care

Europe

About

Memsource

Resources to find a job

Customer Success Manager


At Memsource we help our customers go global. We provide a leading translation management system (Memsource) and software localization platform (Phrase), supporting 500+ languages, 50+ file types and covering the full range of enterprise localization use cases. With a global team working from our offices or from home across Europe, US, UK and Japan, we serve thousands of global customers, including leading brands such as Uber, Bosch, Lufthansa, Supercell, Vistaprint and Zendesk.

As a Customer Success Manager EMEA you will be having a customer-centric approach for everything you do.



What you’ll be responsible for:

Giving customer representation within the company, balancing company vs customer needs
Keeping up with set targets of retention, expansion, referability, and adoption
Acting as the main escalation point between the customers and for Memsource internal teams for bugs, issues related to the usage of the platform, and business queries
Monitoring platform usage through dedicated dashboards, identify deviations and act upon them when they happen
Running Business Review meetings (monthly or quarterly): providing feedback on feature requests, monitoring bugs resolution, and sharing usage best practices among customers
Initiating cross-sell/up-sell discussions, involving the Sales team when needed
Managing renewals and associated activities
Making sure that our customers are happy and excited to talk about us with others
Cooperating with the Product team on platform improvements


What you’ll profit from:

You will be working with super exciting customers and trail-blazing technologies
You will be getting a comprehensive understanding of the localization industry, from processes to technologies and key players
You will learn how to use data to provide valuable insights to customers
You will have the possibility to attend industry events


What you need:

Bachelor’s Degree or equivalent experience
Fluent in English
5+ years of experience in customer success
Experience in the localization industry
Excellent verbal, written, and organizational skills
Ability to drive multiple projects toward completion simultaneously

What you’ll get:

Work experience in a successful and growing global SaaS company
Be part of an international team of 200+ in Europe, Japan, and the Americas
Expert colleagues in their field who are determined to build the best localization platform on the market
An agile work environment, where it is encouraged to take smart risks
The chance to take responsibility in your role and proactively shape how things are done
Take part in a culture full of trust, support and loyalty, where respectful and open feedback is valued
A positive, open-minded, and innovative atmosphere
Support in your professional development and personal career goals

What's on top:

Modern technical setup and latest software
Professional and extensive onboarding
Further education through online language classes, conferences, and more
Flexible working hours and home office options
Regularly team building events, such as a summer camping trip and a winter hiking trip
Healthy snacks, coffee, and drinks in our modern, central offices in Prague and Hamburg

Memsource is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to to race, color, ancestry, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, disability, or any other characteristic protected by applicable law.

We value and welcome different perspectives, experiences and backgrounds as we believe that these differences make our team even stronger on our mission of bringing the world closer together by making content accessible to everyone in their native language.

Additional information
Remote status
Fully remote

Employment type
Full-time