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Concentrix

Leading CX Services and Technologies company

Oct, 5

Fully Remote

Customer Care

Netherlands

About

Concentrix

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Customer Service - Social Media (Russian)

Do you like social media? Are you curious about how a social media platform is working? If advising customers is something you love and you want to be part of a world leading company that offers you excitement and room to grow, then this job is for you!

For the largest Social Media platform worldwide, we are looking for Russian Speaking Customer Service Advisors. Due to the current situation, we offer you a great online training experience and working from your own home opportunity! After the current restrictions have been lifted, relocation to BERLIN is required as your employer is based in Berlin.

So, welcome to our virtual world! Concentrix has digitalized the entire recruitment process and offers you 100% online onboarding. Take this digital adventure with us!

Your Benefits:

2200€ gross monthly salary
Competitive monthly Performance Bonus gross
Up to 1500€ relocation package for your relocation to Berlin
After relocation you will receive additional benefits
40 € Cash Card
More time for your family, pet and hobbies - perfect for your Work-Life-Balance No transport costs or traffic jams on your way to the office (hey pretty environmentally-friendly)
We will provide computer, screen and headset
6 weeks paid training and ongoing coaching - all online

Your Job is great:

You will be a single point of contact for advertisers and agencies (SMB) for different types of inquiries in Russian
You are putting together solutions to support and expand your customer's self-serve advertising customer base
You are able to manage all different types of inquiries generated via activities, such as chat, email , calling and social media messenger
You will demonstrate the value of advertising solutions and provide post-sales support for all self-service products
From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer advertising experience
Your skills are amazing:

Ability and willingness to move to Berlin is required
Online Advertising Experience is a big plus
prior working in a service organization is desired
Excellent written and verbal communication
Fluent, verbal and written in Russian (C2) and minimum B2 in English
Familiarity with online advertising products/vendors
Ability to multitask & work under pressure
Fast learner, diligent worker
You are expected to provide background checks (certificate for highest level of education, employment certificate, references from previous employment)
Become part of our great multilingual customer service support team for social media.