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Jan, 7

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Contract UX Designer

Be a part of something great

10up is an award-winning full-service digital agency with a customer-centric service model and unrivaled leadership in open platforms and tools for digital makers and content creators. 10up’s services include user experience and interactive design, content strategy and creation, website and app engineering, SEO and online revenue strategy, and managed services. Our 250+ distributed team members provide end-to-end digital project expertise.

10up has a diverse client roster that includes Fortune 500 companies, influential content publishers, innovative startups, and impactful nonprofits. We’ve worked with some of the biggest names in the industry, such as Facebook, Google, Microsoft, Starbucks, ESPN, The New York Times Co., and Walmart.

10up has been leading the remote workforce movement for 10+ years. Our teams are distributed across six continents and 29 countries. All of our positions are fully remote (and always will be), and are open to applicants all around the world.

This UX Designer will work with client stakeholders from various markets on the following:

– Content audits
– Information architecture
– Content mapping and recreating key pages inside WordPress (using the block editor)
– Assist with coordinating and QAing work of content migration specialists
– Alignment between existing platform capabilities and stakeholder requests
– Documentation of any requested new features (e.g. annotated wireframes)

This UX Designer is client facing and we expect experience working directly with multiple sets of non-technical business executives with budget and timeline constraints. 10up is working on a large-scale replatform for a multinational client in the pharmaceutical industry. This project will span several countries in both Europe and South America and we would like to see evidence of cross-cultural competency. This position reports to the 10up Associate Director of Client Delivery for the project alongside 2-3 other UX and visual designers.

This role is fully remote and is open to applicants located across timezones GMT (+/-4).


Lead workshops/discussions with clients, identifying strategies for leveraging web technologies in support of their content, customers, and business goals.
Map information architectures, defining key content/object types and relationships between them, building a bridge of understanding between business, visual design, and engineering disciplines.
Design and develop wireframes, user flows, functional specifications, and other representations to document and clarify that understanding.
Collaborate with visual designers and front end engineers on visual design deliverables, interactive prototypes, and production-ready web experiences.
Perform primary and secondary user research and persona development, as well as design and execute user tests or multivariate tests on prototypes and existing sites with a focus on converting insights from research and testing into actionable recommendations and design solutions.


Must be in a timezone with at least 4 hours of overlap with the United Kingdom.
At least three years experience with information architecture, interaction design, user experience design, or similar field.
Demonstrated ability to design and define user experiences from blank sheets of paper to sitemaps and wireframes to developed sites.
Strong understanding of web interactions: patterns, best practices, common challenges website developers face and solutions to those challenges.
Have a collaborative, self-motivated, "always-learning" spirit, driven to improve user experiences everywhere at all times through smart design and applied effort.
Willingness to support occasional travel to client sites.

Nice to have

Experience with WordPress as a platform, including custom post types, taxonomies, and use of WordPress beyond typical “blog” use cases.
Experience and comfort working in a fast-paced, digital agency environment across multiple work groups and with multiple concurrent projects.
Understanding of content strategy, publishing workflows, and content management platforms.
Experience with Sketch, Adobe Creative Suite, and InVision.
Formal UX or design education.
Remote working experience appreciated.