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CXG

Intelligent Outsourcing

Jan, 3

Fully Remote

Other

Europe

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CXG

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Community Relationship Coordinator

Description

In this role, you will be responsible for the successful and cost-effective execution of the local projects under the supervision of the Community Relationship Manager (or Team Leader – if any). Further, enhancing the local database of Evaluators and retain the active ones.

Responsibilities:

Plan, recruit, train and certify a sufficient and adequate number of active Evaluators to meet the current and forecasted missions in the operating areas.
Be responsible for the timely assignment and execution of fieldwork as per the Company’s standards, specific mission/client requirements and project schedule of the Business Unit team.
Ensure the quality of the field surveys, their timely collection and electronic submission.
Validate the surveys during low activity period; screen the surveys during peak time.
Communicate proactively with the Customer Success Managers if there is any need of clarification or if there is any issue to report.
Coordinate with and report project status to the Community Relationship Manager or the Team Leader (if any).
Make sure that the Operation margin target is reached by setting the appropriate payrate and by taking into accounts the potential extra costs that may occur (transportation fees, remote locations, etc.).
Enhance the Evaluators database: to find ways to attract new Evaluators, to onboard them and to keep them motivated and interested.
Retain and create long term relation with Evaluators.
Ensure the Evaluators are having the best User Experience by answering quickly and effectively to their requests.
Ensure the Evaluators receive their payment on time by making sure the finance team has all their payment details.

Requirements

Degree in Administration, Business, Management or related field.
At least 1-2 years of proven Project Management experience and/or Client Servicing.
Excellent communication skills in English and Italian as you will be the contact person for the Evaluators.
Other languages such as Spanish, French and Dutch are also a bonus for our team.
Microsoft Office skills required, other software knowledge is appreciated!
Excellent organizing skills to coordinate project activities
Positive and outgoing personality.
Being resourceful, proactive, and having a problem-solving mindset.
Ability to work with details and time-sensitive issues.
Ability to work as part of a team.
Rigorous organization and ability to multitask
Ability to work under pressure and to manage stress
Time management
Interpersonal skills
Attention to detail
Customer-service orientation
Integrity
Reliability
Initiative