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Dyson

Household appliances company

Sep, 2

Remote Possible

Customer Care

Italy

About

Dyson

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Aftermarket Coordinator

This role is responsible for supporting the Aftermarket operations for all products’ categories with daily activities and collaboration with the Italian Workshop and whole Aftermarket team.

About the Role

Reporting to the Aftermarket Manager the essential duty is to support management & execution of Aftermarket operation in his/her country on all categories of products as per defined policy/process and Dyson quality standards.Administrative tasks
Raises POs/GR, checks invoices
Vendor creation
Prepare monthly reports
Interaction with Fco for Suppliers’ payments
Spare parts
Daily interaction with EU logistics team
Raises POs for S&A
Ensure information to the Warehouse for S&A Inbounds
Monitors S&A orders backlog
Coordinate Workshop and S&A orders stock with the Aftermarket Manager
Operational interactions
Support daily activities at the Workshop
Support in deploying any European initiative/projected locally
Support B2B Service
Service Request management
Ensure SLA of SRs
Inform S&A shortages with CPM
Support to H&S cases management
Support and coordinate B2B third party & CPM activities
Provides feedback and reporting to the Aftermarket Manager to improve the In-Market operation/services and to support the focus on the Owner Experience.
Fosters a sense of teamwork throughout the organization.


About You

3+ years’ experience in Service, operation or manufacturing environment
Computer skills (Microsoft Office, SAP, Salesforce)
English knowledge
Outstanding organization skills and attention to detail
Customer focus
Ability to meet deadlines
Teamwork oriented
Problem solving skills
Strong communication and adaption skills to ensure good partnership with our repair center & CPM teams
Ethics/Values/Integrity/Trust
Technical knowledge is a plus